ab222 Privacy Policy — How We Protect Your Data

When you register an account, use Platform features, or contact our support team, ab222 collects and processes the following categories of personal data:

• Identity data: your name, date of birth, gender, and national identification number where provided for KYC verification purposes.
• Contact data: your mobile phone number (used as your primary account identifier on ab222), and any email address you voluntarily provide.
• Financial data: payment method details (bKash/Nagad/Rocket/Upay mobile wallet numbers, bank account references) used to process deposits and withdrawals. ab222 does not store full payment credentials — transactions are processed via the respective payment operators' secure infrastructure.
• Transaction and gameplay data: records of all deposits, withdrawals, bets placed, games played, bonus usage, and account balance history. This data is retained for financial audit, fraud-prevention, and responsible gaming monitoring purposes.
• Technical data: IP address, device type, operating system, browser type, session timestamps, and cookies or similar tracking technologies used when accessing the Platform.

ab222 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric identifiers. Where you provide any data voluntarily that falls into a sensitive category, you explicitly consent to its processing for the purpose for which it was submitted.

ab222 processes personal data only for legitimate, specified, and explicit purposes. We do not process your data in a way that is incompatible with those purposes. The primary purposes for which your data is processed are:

• Account management and service delivery: to create, maintain, and administer your ab222 account; to authenticate your identity at login; to process deposits and withdrawals in BDT; and to provide access to all casino games, sports betting markets, and live table products available on the Platform.
• KYC and fraud prevention: to verify your identity, age (21+), and payment method ownership; to detect, investigate, and prevent fraudulent transactions, bonus abuse, and money laundering; and to comply with applicable anti-money laundering obligations.
• Responsible gaming compliance: to monitor your account activity for signs of problem gambling; to enforce self-exclusion agreements, deposit limits, and session time limits that you have requested; and to flag accounts that appear to be in breach of our Responsible Gaming Policy for internal review.
• Customer communications: to respond to support queries submitted via live chat or email; to send service-related notifications (e.g., deposit confirmations, withdrawal status updates, security alerts); and, where you have opted in, to send promotional communications about new games, bonuses, and platform updates.
• Platform analytics and improvement: to analyse aggregated, anonymised usage data to understand how players interact with the Platform; to identify technical issues and improve performance; and to optimise the layout and content of the Platform for Bangladesh market players.

ab222 will not use your personal data for automated decision-making that produces significant legal or similarly significant effects without providing you with an opportunity to request human review of the decision.

ab222 uses cookies and similar local storage technologies on the Platform. These are small data files placed on your device that help us deliver a functional, secure, and personalised experience. We use the following categories of cookies:

• Essential cookies: strictly necessary for the Platform to function. These include session authentication cookies, security tokens, and language preference storage. These cookies cannot be disabled without affecting the core functionality of the Platform.
• Analytics cookies: used to collect anonymised data about how players navigate the Platform, which games are most popular, and where technical errors occur. This data is processed in aggregate form only and is not linked to your personal identity.
• Preference cookies: store your in-Platform preferences such as selected language version, lobby sort order, and responsible gaming tool settings so that your experience is consistent across sessions.

You may manage cookie preferences through your browser settings. Disabling essential cookies may impair your ability to log in and use the Platform. ab222 does not use advertising or cross-site tracking cookies and does not share cookie data with third-party advertising networks.

ab222 does not sell, rent, or trade your personal data to any third party for marketing purposes. We share your data only in the following limited circumstances, and only to the extent necessary for the specified purpose:

• Payment processing partners: we share necessary transaction details with bKash, Nagad, Rocket, Upay, and banking partners solely to facilitate deposits and withdrawals. These partners process your financial data under their own privacy policies and are independently regulated.
• Game content providers: certain gameplay data (session identifiers, bet history, RNG results) is shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming to the extent required for game delivery, fairness verification, and technical support.
• Fraud prevention and security services: we may share account and transaction data with third-party fraud-detection and identity-verification services to protect the integrity of the Platform and to detect money laundering activity. All such service providers are contractually bound to process data only on our instructions and to maintain appropriate security standards.
• Legal and regulatory compliance: where required to do so by applicable law, court order, or at the request of a competent regulatory or law enforcement authority, ab222 may disclose personal data. We will notify you of such a disclosure where we are legally permitted to do so.

ab222 does not transfer personal data to countries outside Bangladesh except to the extent necessary for the service providers described above to fulfil their contracted functions. Where such transfers occur, we take appropriate steps to ensure that your data receives equivalent protection to that which applies in Bangladesh.

ab222 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. All data transmitted between your device and the Platform is encrypted using SSL (Secure Socket Layer) technology. Account passwords are stored using one-way hashing and are never visible to ab222 staff. Access to personal data within ab222's operations is restricted on a strict need-to-know basis, with role-based access controls applied to all data systems.

Despite these measures, no method of transmission over the internet or method of electronic storage is 100% secure. ab222 cannot guarantee absolute security of your personal data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ab222 will take prompt remedial action and notify you and any applicable regulatory authority as required. You are responsible for keeping your own account credentials confidential and for ensuring that unauthorised persons do not gain access to your account.

As a player whose personal data is processed by ab222, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days:

• Right of access: you may request a copy of the personal data ab222 holds about you, together with information about how it is being processed.
• Right to rectification: you may request correction of any personal data that is inaccurate or incomplete. Some data (e.g., your registered mobile number) can be updated directly in your account settings.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to ab222's legal obligations to retain certain records (e.g., financial transaction records, KYC documentation).
• Right to restrict processing: you may request that ab222 restricts the processing of your personal data in certain circumstances, for example while the accuracy of data you have disputed is being verified.
• Right to withdraw consent: where processing is based on your consent (e.g., receipt of promotional communications), you may withdraw that consent at any time by contacting support or using the unsubscribe facility in any marketing message. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

ab222 will not charge a fee for processing your data rights requests. We may ask you to verify your identity before actioning a request to ensure we do not disclose personal data to an unauthorised person. Where a request is manifestly unfounded or excessive, ab222 reserves the right to charge a reasonable fee or refuse to act on the request.

ab222 retains personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or for as long as required by applicable law. In practice, this means: account data is retained for the duration of your account's active status plus a minimum post-closure period required for financial audit purposes; transaction and gameplay records are retained for a minimum of five years from the date of the transaction for anti-money laundering compliance; KYC documentation is retained for a minimum of five years from the date of verification or from account closure, whichever is later; and support correspondence is retained for a minimum of two years from the date of the interaction.

Where personal data is no longer required, ab222 will securely delete or anonymise it so that it can no longer be associated with you. Anonymised or aggregated data that cannot be used to identify you may be retained indefinitely for statistical and Platform improvement purposes.

The Platform may reference or integrate third-party services including game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) and payment operators (bKash, Nagad, Rocket, Upay). These third parties operate under their own privacy policies, which ab222 does not control. When you interact directly with a third-party service — for example, when a game loads in a third-party game client window — you may be subject to that third party's own data collection practices. ab222 encourages you to review the privacy policies of any third-party service with which you interact through the Platform.

ab222 is strictly for adults aged 21 and above. The Platform does not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not use the Platform or submit any personal data to ab222. If ab222 becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe that a minor may have submitted personal data to ab222 should contact us immediately at [email protected] so that we can take prompt corrective action.

ab222 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of the Platform. When we make a material change to this Policy, we will update the "Last updated" date at the top of this page and, where reasonably practicable, notify registered users via their registered mobile number or email address. The updated Policy will take effect immediately upon posting to the Platform.

Your continued use of the Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using the Platform and may request account closure. We encourage you to review this Privacy Policy each time you access the Platform to stay informed about how ab222 protects your data.